We use Royal Mail’s 2nd Class Service for orders under 1.5kg which is a 1-2 day delivery after dispatch. For orders over 1.5kg we use a Next Day delivery service via Parcel Force. Parcel Force also specify your deliver time within a 1 hour window meaning you don’t have to wait in all day for your delivery, (this will be confirmed via email on the day of delivery). For non mainland UK we use UPS or Parcel Force. Please allow slightly longer delivery times for these locations, typically 1-3 days. Please note order weight refers to the total packaged weight not the individual items. Delivery is free for orders over £60 to all UK Mainland locations*. For orders under £60 there is a small flat rate charge of £2.99 for all UK Mainland locations* *UK Mainland excludes Northern Ireland, Scottish Highlands/Islands, and Channel Islands addresses. Delivery prices to these locations vary and are calculated by total order weight. Typical pricing ranges from £2.99 for orders under 1.5kg, up to a maximum price of £15.99 for orders up to 15kg. Northern Ireland orders over 1kg are £9.99 for 48hr delivery or £14.99 for 24hr delivery (based on orders placed before 3pm Mon-Fri). For these non UK Mainland locations your delivery price will be added at checkout once you have given us your delivery address. This is to ensure we give you the lowest possible price on your individual order weight.
Help us get your order to you
To make sure you receive your parcel with no delay and problem free please ensure...... 1) Someone is home to receive and sign for your parcel when it arrives. Failing that a card will be left informing you of an attempted delivery and details of how to collect your parcel from the courier’s depot or the courier may be able to arrange a second delivery when it suits you. 2) Ensure you give us all the correct delivery details at the time of placing your order (including any special instructions, e.g. leave with a neighbour or in the porch) so we can forward this onto our couriers. We cannot be held responsible for you giving us the incorrect information causing failed delivery and although this can be made right it may come at an additional cost to you. 3) We do offer delivery to a different address from your card billing address, in some cases we may need to send your order to your billing address for your first order (this is necessary to avoid card fraud). Additionally to this there may be a very rare occasion where there’s a problem with your delivery. It may be delayed, arrive damaged, not as expected, or may not arrive. If you have any problems with your order please get in touch with us asap so we can rectify the problem with the minimum of hassle for you. If your item hasn’t arrived within our delivery times stated above (bear in mind it can take 24hrs for dispatch) please contact us so we can chase it up for you and give our couriers a swift boot in the behind! If non delivery takes place through no fault of our own and your order is returned to us by our couriers i.e., you have provided the incorrect delivery address or after a number of failed attempts delivery was unsuccessful. You will be liable to pay the full postage cost to us to resend the order out. This is dependent on the order weight. Delays – Please note that although we do use a Next Day delivery service we cannot, nor do we ever guarantee this. Although rare, delays can happen and we ask our customers to have a firm understanding that this is in no way our fault rather the delivery companies. Although we will always resolve such issues please note that when using Royal Mail especially we are often powerless to do anything in speeding the parcel up once it is in there. (Royal Mail Only) – If your parcel is delayed, we must wait 15 working days before we can act to resolve it. This is in line with Royal Mails own policy which we must follow. Delayed mail often arrives within this period which is why we must follow this guideline.
Europe & World Delivery
Orders under 1kg are sent Royal Mail Small Packets which is a 3-7 day service depending on your location. Items 1-10kg are sent on one of our international couriers (DPD or UPS) this is a 2-4 day service depending on your location. Zone 1 - Ireland, Belgium, Netherlands, Luxemburg, Germany and France 0-1kg (£9.99) 1-10kg (£12.99) Zone 2 - Austria and Denmark 0-1kg (£9.99) 1-10kg (£14.99) Zone 3 - Spain, Italy, Czech Republic and Slovakia 0-1kg (£9.99) 1-10kg (£16.99) Zone 4 - Poland, Hungary, Finland, Estonia, Croatia, Portugal, Slovenia, Sweden, Switzerland, Norway and Lithuania 0-1kg (£9.99) 1-10kg (£19.99) For the rest of the world, locations not shown, BFPO addresses, and parcels weighing over 10kg please email for a quote at, email@example.com